Food delivering made simpler & accessible
TinyOwl Business
Role
UX Designer
Responsibilities
UX, UI
Platforms
Year
Android, Web
2015
UX Revamp
TinyOwl Business Android App was initially designed to let the restaurant owners accept the incoming orders and see the order details only.
As part of it UX revamp, we decided to introduce more features like- digitising restaurant onboarding, inventory management, order status updates and weekly business reports & payment settlements.
The new face of the app
The UX revamp was focused on improving the flow of the existing features and adding new elements like order status updates, expected delivery times, reasons for canceling orders and quick queries.
Real-time order status updates. Easy access to business reports.
With the new app, restaurant owners could update delivery times, mention reasons for canceling an order and see how well they've been doing over time & request settlement with TinyOwl- all of which used to be done manually earlier through a customer care agent or a Business development executive.
Introduction of Business reports as an in-app feature was a revolutionary one. Earlier, the Finance team used to manage 34 separate ledgers to keep track of all transactions with restaurants and their delivery boys. But, with all this being digitised now, not only the access to information became easier but also the instances of human errors were drastically reduced.
Introduction of WebApp
Most restaurant users already had PCs and they preferred to be able to use a PC over a phone for TinyOwl Business.
It was easier to fill onboarding forms and view order details or business reports on a bigger screen hence, we decided to do a pilot launch of a webapp for the same.
